• Credit Card : Carte Bleue, Visa, Mastercard, American Express
• PayPal
• Bank Transfer : the articles are booked for you for 5 days. After this period and if we have not received your payment, the order will be canceled
When shipping your parcel, we send you an email with the tracking number and a link to follow your parcel on the carrier website.
You can also follow your delivery on our website in "Your Account".
Click on "Orders" and on the "Follow my parcel" button.
To return an article, please login to « Your Account », click on « Return » and fill in the return form. The articles and its stickers must not be damaged.
The articles must be returned before 30 days from the delivery date.
It is very important to follow the return procedure. The first step is the return form. Then we will send you a return number so that you can ship your parcel back. The transport costs are at your
charge.
We inform you by email when we receive your parcel.
- Exchange :
Your exchange order will be shipped and you will receive a confirmation email with the tracking number.
- Voucher :
Your voucher will be indicated in « Your Account ». It will be valid for 1 year.
- Reimbursement :
Either we recredit you credit card or we reimburse via bank transfer, according to the mean of payment you paid with.